Can I wash my dog bed?
You can wash the cover, but with care. See all our instructions here: www.lifeofriley.co.nz/pages/care-instructions - The removable corduroy cover can be washed but do not remove the wool from the white inner lining this ling can be washed - Think of it like your own mattress/pillow inner. We recommend using a natural and gentle laundry liquid like our Laundry wash
Please hang it inside out to dry in the shade. Do not dry in the dryer. Because our covers are made from 100% cotton please don't leave them out in the sun for extended periods of time. In the long run, all fabric colours eventually fade in sunlight but cotton tends to fade easier than polyester.
What if my dog mattress gets urine/vomit on it?
The natural wool is not designed to get wet. We recommend that you purchase one of our waterproof mattress protectors if you are using the bed for a puppy crate training or have an incontinent dog. If an accident does happen, remove the outer corduroy cover to wash but don't remove the wool from the white lining!
Sponge the white mattress lightly with gentle soap/water (be careful not to over-saturate) and air properly in the sun to dry - Spray the area very lightly with Odorex - to neutralise common pet odours. Puppy urine can sometimes stain natural materials as it is very acidic - if you get a stain on your cover, using cold water and products such as laundry liquid spiked with baking soda or commercially produced enzymatic cleaning solutions can sometimes help but it may still stain..
Can I wash my snuggle sausage?
The snuggle sausages do not have removable covers. These can be sponged or hand/gentle machine washed in cool water but do not spin or agitate. A low or no spin is very important or the wool will move down to the ends. Lay flat to completely dry in the shade.
How do I make sure I get the right size for my dog?
Our measurements are on the product pages with notes on dog breeds in the description. If you're still unsure we recommend measuring/drawing a line on the ground with tape to see the exact sizing or send us a message to see if we can help.
Can I exchange my item?
Yes, we will exchange if the product is in its original condition. Shipping costs will be at your own expense if it is a change of mind/ wrong size. Please contact us directly: firstname.lastname@example.org
My bed seems to be a bit flat?
If your bed has arrived vacuum packed it will seem flat and the cover may feel loose. The bed will need to fill back up with air to reach the proper height - Usually it will double in size! This can take a few days sometimes.
Do you ship internationally?
Yes, we currently ship to Australia, USA, UK and Japan - Shipping costs are calculated at the checkout.
When will my item arrive?
For products shipped in New Zealand, typical delivery is 2-5 days. (We will dispatch in 1-2 working days, from there the courier is usually 1-3 days.) International shipping times are varied.
My item has not arrived yet?
In the very rare case that your item is stuck a depot somewhere or you have no tracking information available, please contact us directly: email@example.com